Shipping & Returns

How Do I Track My Order?

As soon as your order is shipped, you will receive shipment tracking number by e-mail. You can track your order by visiting UPS or FEDEX website. Just you need to put your tracking number into your concern currier website’s Track Your Order menu.

How Long Does It Take For The Regular Ground Shipping Method To Deliver A Product?

Usually it takes 2-7 business days. But in some Remote locations it can take up to 7-10 business days.
 

To edit this page, log in to your control panel and go to Storefront > Web Pages. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Can I Cancel My Order

Most things enter shipping method 1-3 hours once you place the order. If you would like to cancel the order, please contact us ASAP. If your order has been processed and your account has been charged there's 10% Cancellation fee. Just in case of your order being shipped out there'll be 15% restocking fee and shipping is non-refundable.

How Do I Get An Additional Discount

Some things are eligible for quantity discounts. Please contact us and fill out the fast quote request, consequently we are able to quickly get back to you.

What Can I Do If I Cannot Find The Product I Am Interested In?

The best way to find a product is to search by manufacture part number. If you do not find the product that you are interested in buying, please contact our sales department at (+1) 925-361-2641 or email us at sales@refubtechstore.com. We will get back to you in no time to let you know whether we can order it for you or not, along with the pricing.

How Much Do You Charge For Shipping? 

Shipping cost depends on the product Weight, Address and Shipping method selected (Next-Day, 2-day or Ground). You will be able to view the exact shipping cost before you complete the order. Our standard shipping courier is UPS.

Do I Have To Pay Sales Tax?

Orders shipped within California are Taxable.

Do You Ship To APO/FPO Addresses?

Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). The order can also be placed by phone. There may be 2-3 business day delay in shipping by USPS method. To place the order call (+1) 925-361-2641. If you have any question, please email us at sales@refubtechstore.com.

What Are My Payment Choices?

We accept Visa, MasterCard, American Express, and Diners cards. We also accept PayPal and Wire Transfer.

Do You Offer Free Shipping?

Yes, we do offer free Shipping on Selected Items. Please select Ground shipping option at check out and we will adjust your account for shipping charges if product qualifies.